Call 01282 604002 or email sales@thehosemaster.co.uk

Customer Service

 
Shipping & Delivery
For products that are in stock, we will ship within the next 1-2 business days from the time you place your order. For out-of-stock items, you can usually expect to receive the item within 2-10 business days. If the delay is likely to be significantly longer than this we will contact you either by telephone or email to inform you of an approximate delivery time. We ship via several of the major mail carriers, including Royal Mail, Parcelforce and Fedex. The price of postage is calculated by the weight of your order. You will receive an email at the address you have specified when your order has been dispatched.
Privacy & Security
We are committed to ensure that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure and the information we collect online. You can read our Privacy Policy for more information about how we protect you information and what information we collect.
Returns & Replacements
You can initiate a return for most items within 30 days of delivery for a full refund. We must receive your returned items with the original delivery note at our facility within 45 days of delivery. We inspect all returned items. If the return is result of our error or defective product we will refund the full cost of the merchandise and shipping charges. We cannot offer a refund for any goods returned in a damaged condition or that have been used and that are not in a saleable condition.

You can expect to receive your refund within 2 weeks of shipping your package back to us. In many cases you will receive a refund as soon as we receive and have inspected the item. We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase.
Ordering
To make an order, find the items you would like to buy and press the "Add to Cart" button. You can specify the amount you need in the Shopping Cart, found in the menu at the top of every page. Once you have added the items you want and specified the quantity you can continue by pressing the "Proceed to Checkout" button in the shopping cart. On the checkout page you can follow the instructions and fill in the required fields such as Shipping Address and Billing Information. Once filling out all these fields you will be able to complete your order.
Payment, Pricing & Promotions
Currently we only accept payment via PayPal and by Card.